Mindset Health & Fitness by Dave Alley

CANCELLATION POLICY

Last updated: April 2021

 

CONGRATULATIONS on your decision to improve your ‘Mindset Health & Fitness’. We look forward with passion to working with you to reach your peak performance.

With the help of your Personal Trainer, you greatly improve your ability to accomplish your training goals faster, safer, and with maximum benefits and results. The education you will learn during these training sessions can be used for a lifetime.

In order to maximise progress, it will be necessary for you to follow your program guidelines during supervised and, if applicable, unsupervised training days. Remember, exercise and healthy eating are EQUALLY important!

We are completely committed to providing you with results and understand that your desire to improve is of paramount importance; therefore we have created a very strict cancellation policy. This policy will help to keep you committed and protects the trainer’s peak operating times.

 

PERSONAL TRAINING TERMS & CONDITIONS:

It’s a 2 way street.

  1. If for some reason, you do not turn up for your session you will be billed the full fee at the rate of one session. On the flip side, if we do not turn up for your session, then of course, you will not be billed. In addition to this, your next training session will be absolutely FREE.
  2. Personal training sessions that are not rescheduled or cancelled 24 hours in advance will result in forfeiture of the session and a loss of the financial investment at the rate of one session.
  3. Clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made with the trainer.
  4. The expiration policy requires completion of all personal training sessions within 30 days from the date of contract. Personal training sessions are void after this period.
  5. No personal training refunds will be issued for any reason, including but not limited to relocation, illness and unused sessions.
  6. A minimum of 6 weeks must be completed on our program/personal training to ensure you give our method and programs ample time for success/improvement.
  7. Once you would like to exit our program/personal training we require 1 FULL weeks’ notice. (In exceptional circumstances these fees may be wavered, and this will be at the discretion of the individual trainer.

 

 

 

 

Contact us

If you have any questions or issues with our Cancellation Policy, please contact us at www.mindsethealthandfitness.com.au and we will respond as soon as possible.

Mindset Health & Fitness by Dave Alley

Operating under the registration of Alley Health & Fitness Australia under ABN 18 505 087 539

This Cancellation Policy was last updated April 2021 and is subject to change. Please check for updates.